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Citrix Storefront Grey / Blank icons displaying

Tuesday, December 05, 2017
Dave Thomas

After a storefront upgrade in our case Storefront 3.7 to 3.12 , when logging into storefront we had only placeholder icons for apps and desktops.

The problem was that permissions on our IIS directory were not correct and missing "CREATOR OWNER" "Full Control" permissions. 

It should be noted in our case we do not use the standard INETPUB directory for websites as we run on hardended IIS server. This may have been part of the issue.