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Unified Communications

RealServe IT has a division that are Unified Communications and Collaboration specialist, enabling businesses to fully realise the potential of Communications technology for business transformation.

RealServe IT provides services to assist our clients in the design, specification, implementation and support based on Cisco Unified Communications and other associated technologies for networking, voice and monitoring networks. These services are outlined below:

UC Consultancy

Our Unified Communication consultancy arm provides services that include:

  • Technical and Business assessment and audits
  • Manufacturer solution and integration roadmap workshops
  • UC Technology briefings and workshops
  • Upgrade planning and deployment services
  • Application selection and roll-out

UC Deployment and Configuration

After the initial workshops and technology overviews, Deployment and Configuration takes place on the chosen technology solution. The services can be delivered to you as an extension to your team or run the project as a whole. Such areas are covered:

  • Design ratification
  • Configuration and installation
  • System integration
  • PBX integration
  • Application integration
  • End user training
  • Project management

UC Support

RealServe IT can provide 24hr support for your voice and data networks. This can be for just remote sites or your entire network including WAN’s. The services include:

  • 24 x 7 Helpdesk Support
  • Customer portal for online sharing and tracking of incidents
  • Maintenance – Break-Fix Support (Onsite – 2hrs to NBD)
  • Remote Upgrades or Upgrade Support
  • Integrated Service Desk
    • UC Monitoring

      Monitoring performance and utilization of the network is also an important area to consider. If certain parts of your network are not performing due to faulty equipment or lack of capacity, our monitoring service will identify those issues, report on them and we can make recommendations. The areas covered are:

      • Real Time statistics and availability
      • Voice application server reporting
      • Bandwidth utilization
      • Voice quality monitoring
      • Device license unit tracking
      • ISDN Channel utilization
      • End to End QoS monitoring
      • Network availability

      Training Services

      RealServe IT has experienced professional trainers that focus on delivering onsite or offsite bespoke training in the following areas:

      User Training

      • Handsets
      • Consoles
      • Agents and Supervisors
      • Jabber client

      Administrator Training

      • Communications / Call Manager
      • Unity variants
      • CUCCX / IPCC Express
      • Verint
      • Zeacom
      • Tiger

      For other training requirements around Unified Comms, please contact RealServe IT with your requirements.
      Telephone: 01252 757181 Email: sales@realserveit.com

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RealServe IT’s expertise and experience within the virtual desktop space allowed us to make informed design decisions, which in turn meant we were able to define our project requirements more efficiently.

Kevin Page - Systems Development & Integration.

Capgemini

We are delighted to have been working with RealServe IT since 2008 and have no reservations in highly recommending them as a consulting partner; to provide expert services for our Atlantis ILIO product portfolio.

Rajiv Pimplaskar - Vice President of Sales.

Atlantis (Vendor)

The knowledge and flexibility of RealServe IT allowed them to work with us and not for us. They recognised our own skills and worked with us to architect a superior solution at a fraction of the time and cost.

Antony Pugh - IT Service Delivery Manager.

Berendsen UK Limited

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